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Emergency Information

In case of an emergency please check this page for updates and instructions.


May 16, 2020


As we complete our 10th week of managing through the Pandemic, it is surreal to consider the changes we have made in this timeframe.   The nation, our state, our local communities and each family and associate in our care has made dramatic adaptations to endure. 

We are grateful to report we have NO CHANGES in general status of our community population since our last update regarding Covid-19.    But as an organization we continue to evolve as the guidelines from the CDC and local health departments change.   Each day we are learning, altering, and embracing the “new normal” that is necessary to proactively mitigate transmission and protect our moms and dads and each other from the virus.   

As this journey continues, we realize this is a marathon, not a sprint. We need to pace ourselves and identify, evaluate, and balance our needs.  Safety is always the top priority; however, we all need social stimulation and connectedness too.  Going forward, we will start adding additional dining options including locations and times.  We are reorganizing dining room seating and in some communities expanding to offer patio or outdoor options.  Our goal is to provide service while safely supporting socialization in an organized fashion. While we will be encouraging participation of safe and flexible dining, we will still accommodate in room dining for those who prefer it.  

While media reports can be conflicting and confusing, our goal is to provide you with accurate and timely information so you may have confidence and peace of mind that you are informed with current happenings at Inspired Living.   We continue our commitment to notify you of any local changes within the community as well as any national or state guidance variations that would impact your loved one via our bi-weekly update calls to families.



May 8, 2020

When God created mothers,

All as lovely as can be,

He made one extra special,

And saved her just for me!

~ Holly Giffers

We have received numerous emails, videos and nomination forms accompanied by beautiful photos and stories.  It has been an honor to read about these amazing women and their deep love and commitment to their families through significant hardships.  Thank you for sharing your faith, family, and your treasured memories with us!

Every family is so incredibly special, and in our eyes, every mother nominated deserves and is “Mother of the Year” to their loved ones.  With that being said, we had a difficult job but had a commitment to choose one as our Inspired Mother of the Year2020.  We struggled and despite our efforts, we must report we were unable to choose just one! 

After much consideration, we choose three Mothers to specifically celebrateYes!  All three are getting a bouquet of flowers delivered today and will celebrate with a $3000 rent credit each! Carlyn at Inspired Living Kenner submitted by her daughter Mary M., Dora at Inspired Living Sugar Land by Sheila R. and Jackie at Inspired Living Ocoee submitted by her daughter, Sheryl H.  Click here to see the nominations.

We continue our vigilant efforts to protect our residents following guidelines of the CDC and state health department recommendations.  At the same time, we are making every effort to provide opportunities for you to connect to your loved one as this journey has been much longer than any of us wanted.  We hope you are participating in one of our parades or you can come by for a window, or porch visit or schedule a facetime call with your loved one.   We will continue to explore creative ways to engage and support connecting in every way possible.  We wish you a blessed weekend. 


April 28, 2020

First, and most importantly, we are thankful to share there is no change to our operating status as of this update. With various governors announcing opening plans, we feel important to remind you that regardless of changes in state “stay at home” orders, our community must adhere to added responsibilities and guidance by federal and state health authorities.  We know you understand the importance of keeping our most vulnerable citizens safeguarded during this time. 

We have actively worked to implement new policies and procedures based on evolving regulations and guidance by the CDC and Health Authorities.  These policies, such as restricted visitation, must remain in place until public health authorities relax restrictions specifically for vulnerable populations. In other words, while the various “stay at home” orders governing our communities may expire, our policies, procedures and protective measures will continue to remain in place.

As we prepare to honor our Mothers on the upcoming holiday, we would like to invite you to nominate your mother for our first annual Inspired Living Mother of the Year contest.   This is a time to celebrate all the amazing things our mothers have done to support, nurture, guide and influence our lives. We want to hear to your stories! Download our flyerFAQ and nomination form here which will be due by next Wednesday, May 6th at 10pm.

Email your nomination form to by Wednesday May 6!

We continue to monitor and follow the CDC guidelines, communicate with the Department of Health as well as follow national coverage for information as it relates to the virus, testing, and potential therapies for treatment. We remain cautiously optimistic as we work vigilantly to stop the spread so that we can open our communities and celebrate with our friends and family in the very near future.

Stay safe!



April 27, 2020

President Donald Trump disclosed his guidelines for "opening up America again" last week with types of institutions that could reopen, and limitations noted. The criteria require strict adherence to social distancing protocols. Business noted were restaurants, movie theaters and places of worship as well as fitness centers. Senior communities will be among the last to open once “3 gating criteria phases” are satisfied which effectively requires a minimum of six weeks of downward trajectory of positive cases in a region or state (or percentage of cases (assuming testing will increase). The recommendations define vulnerable Individuals as those who are elderly OR those with underlying health conditions. Examples noted are those with high blood pressure, chronic lung disease, diabetes, obesity, asthma, or those with immune compromised systems such as those receiving chemotherapy.

For your convenience, we have outlined a summary:

  1. Guidelines for All Phases:
    1. Employers
  1. Develop and implement appropriate policies, in accordance with Federal, State, and local regulations and guidance, and informed by industry best practices.
    1. Social distancing and protective equipment
    2. Temperature checks
    3. Testing, isolating, and contact tracing
    4. Sanitation-Use and disinfection of common and high-traffic areas
    5. Business travel
  2. Monitor workforce for indicative symptoms. Do not allow symptomatic people to physically return to work until cleared by a medical provider.
  3. Develop and implement policies and procedures for workforce contact tracing following employee COVID+ test.


  1. Gating Criteria (Satisfy Before Proceeding to Phased Opening)
    1. Symptoms:
      1. Downward trajectory of influenza-like illnesses (ILI) reported within a 14-day period AND Downward trajectory of Covid-like syndromic cases reported within a 14-day period
    2. Cases:
      1. Downward trajectory of documented Covid-19 cases within a 14-day period  OR Downward trajectory of positive tests as a percent of total tests within a 14-day period (flat or increasing volume of tests)
    3. Hospitals:
      1. Treat all patients without crisis care AND Robust testing program in place for at-risk healthcare workers, including emerging antibody testing.


  1. Phase 1 -Regions that satisfy Gating Criteria:
    1. Individuals
      1. VULNERABLE INDIVIDUALS should continue to shelter in place. Members of households with vulnerable residents should take precautions to isolate from vulnerable residents.
      2. All individuals should maximize physical distance from others when in public.
      3. Avoid SOCIALIZING in groups of more than 10 people and allow for physical distancing.
      4. AVOID NON-ESSENTIAL TRAVEL and adhere to CDC guidelines regarding isolation following travel.
    2. Employers
      1. Continue to ENCOURAGE TELEWORK, when possible and RETURN TO WORK IN PHASES.
      2. Close COMMON AREAS and /or enforce strict social distancing protocols.
      3. AVOID NON-ESSENTIAL TRAVEL and adhere to CDC guidelines regarding isolation following travel.
      4. Strongly consider ACCOMMODATIONS for personnel who are members of a VULNERABLE POPULATION.
    3. NON ESTENTIAL VISITS TO SENIOR LIVING FACILITIES AND HOSPITALS are prohibited. Those who do interact with residents and patients must adhere to strict protocols regarding hygiene.
    4. LARGE VENUES (e.g., sit-down dining, movie theaters, sporting venues, places of worship) can operate under strict physical distancing protocols.


  1. Phase Two – Regions satisfying the gating criteria a second time (and no evidence of rebound).
    1. Employers:
      1. Continue telework where possible.
      2. Continue closed common areas.
      3. Moderate social distancing protocols.
    2. NON-ESSENTIAL VISITS TO SENIOR CARE FACILITIES AND HOSPITALS ARE PROHIBITED. Those who do interact with residents and patients must adhere to strict protocols regarding hygiene.
    3. LARGE VENUES (e.g., sit-down dining, movie theaters, sporting venues, places of worship) can operate under moderate physical distancing protocols.


  1. Phase Three- Regions satisfying the gating criteria a third time (and no evidence of rebound)
    1. Individuals:
      1. VULNERABLE INDIVIDUALS can resume public interactions, but should practice physical distancing, minimizing exposure to social settings where distancing may not be practical, unless precautionary measures are observed.
    2. Employers:
      1. Resume UNRESTRICTED STAFFING of worksites.
    3. VISITS TO SENIOR CARE FACILITIES AND HOSPITALS can resume. Those who interact with residents and patients must be diligent regarding hygiene.
    4. LARGE VENUES (e.g., sit-down dining, movie theaters, sporting venues, places of worship) can  operate under limited physical distancing protocols.
    5. GYMS can remain open if they adhere to standard sanitation protocols.
    6. BARS may operate with increased standing room occupancy, where applicable.


We continue to monitor and follow the CDC guidelines, communicate with each respective state Department of Health as well as follow national coverage for information as it relates to the virus, testing, and potential therapies for treatment.  We look remain cautiously optimistic as we work vigilantly to contribute to stop the spread so that we can open our communities and celebrate with our friends and family in the very near future.




April 22,2020

We want to thank all of our residents, family members and associates for the dedication they are showing each and every day to their friends, neighbors, loved ones and co-workers to practice social distancing and other important habits to help prevent further spread of this coronavirus outbreak. We know we are asking a lot of you and you are responding with understanding, support and commitment. Among the many things we are learning is that the tremendous hard work of so many can be quickly devastated if just one person in our community, or a family member, lets their guard down.

We are grateful to report that we have no significant changes to report in terms of health and wellbeing of our resident population.  We know there is much media around the industry in general but know that we are and will continue to keep you informed of changes in condition as it relates to your loved on and our community in general.

Sometimes it is the little things that can make a big difference.  We continue to monitor and evolve with the recommendations from the CDC. such as:

  • Shelter in place in your home, apartment, or designated secure area.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.


For our communities offering assisted living  The CDC is now recommending that everyone wear a surgical mask outside their home to help prevent spreading of the virus. As a further precaution, assisted living residents are being offered surgical masks and being encouraged to wear them as a service to their neighbor. We know we are all in this together and appreciate your support in our effort to flatten the curve.

It seems a long time ago when we could have family and friends visit our communities and boost our spirits. We are all eager to return to those days as soon as possible. But if we elect to change our current stay-in-place practices just one day too soon, before it is safe for everyone, we know from what is happening around the world and across our country what the results can be. It is said that patience is a virtue. We are so grateful for your patience.



April 16, 2020

As the global outbreak of COVID-19 coronavirus continues to unfold, please be assured that the health, wellness and safety of our residents and staff remain our top priority. Inspired Living communities are following strict safety guidelines recommended by the Centers for Disease Control, in addition to the protocols enacted by their respective local governments. 

The environment we are operating in, is completely foreign to us.  Four months ago, the world didn’t know this virus existed, much less that it would turn our industry and resident homes upside down.  But we have adapted, wearing masks, taking temperatures of staff and residents daily and serving meals to residents in their apartments.   Limiting physical interaction has become common place.  

With all the stress, regulatory and guidance changes, it’s important to not lose sight of our ultimate calling: to serve and care for people. Whether it is moms and dads, families, associates or the community in which we operate, our purpose is to serve. 

Many families have reached out to us to ask how they can support our efforts in this time.  As a result, we have set up an opportunity for you to engage with us and spread kindness to feed our frontline staff. These associates have the most exposure, living with extremely limited resources, often relying on school nutrition programs to support their children. 

One thing we can execute quickly is to offer the opportunity to accept food donations.  If you are so inclined to drop nutritional, nonperishable items we will collect, sanitize, separate and distribute to our care partners in need. 

Thank you again for your on-going prayers, support and patience as we continue battle this unprecedented event.



April 3, 2020

As you may have read, the U.S. federal government has extended nationwide social distancing guidelines through the end of April.  Inspired Living communities are maintaining our health and safety protocols to protect residents and associates. This includes:

  1. Essential personnel only, including our critically important associates, are being allowed into Inspired Living communities and are undergoing regular temperature screenings.
  2. Residents are undergoing regular temperature screenings as appropriate.
  3. Assisted Living Meals are being delivered to residents and all residents are being encouraged to shelter-in-place. Memory Care residents are unfamiliar and uncomfortable eating in their rooms. For these residents we have initiate “waive” dining where less than 10 residents at a time are eating in the dining room.
  4. All group programming has been suspended through April 15. For communities sheltering in place, residents can still participate in activities that support social distancing. For those under quarantine, we are formalizing guiding small groups at time out on a daily basis.
  5. We are cleaning and disinfecting all areas with increased diligence.

We understand you have many questions and referencing CDC guidelines is confusing and frustrating.  For this reason we have compiled and extensive list of questions and answers that will be updated with each change in our course.  We continue to ask for your patience as we adjust our course with each new learning. These articulate our position and offer you some clarity into the decision making. Access here

We recognize that these directives are burdensome and disheartening. However, we remain vigilant in our commitment to protect the health and safety of our moms’ and dads, co-workers, families, friends and neighbors.

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We Take Care of Moms and Dads

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